35bmw Privacy Policy — Your Data, Our Responsibility

Introduction

This Privacy Policy ("Policy") describes how 35bmw ("Platform", "We", "Us", "Our") collects, uses, stores, shares and protects the personal information of users ("Player", "You", "Your") who access or use the 35bmw website and services at 35bmw.bio. By registering an account or using any part of the 35bmw platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

35bmw takes your privacy seriously. We operate in the Bangladesh market and handle all player data in accordance with our internal data governance framework, designed to align with internationally recognised data protection principles including purpose limitation, data minimisation, storage limitation and integrity and confidentiality.

Our Core Privacy Commitments

1. Information We Collect

35bmw collects personal information in the following categories when you register an account, make transactions, use our games, or interact with our customer support team:

2. How We Use Your Information

35bmw uses the personal information we collect for the following specific purposes. We do not use your data for any purpose incompatible with those listed below:

• ›To create, manage and maintain your player account, including identity verification (KYC), age verification and account security.
• ›To process deposits, withdrawals and payment transactions via bKash, Nagad, Rocket and other supported payment methods.
• ›To provide access to casino games, sports betting, crash games, poker and all other platform features — and to deliver personalised game recommendations based on your activity.
• ›To comply with anti-money-laundering (AML) obligations, fraud prevention requirements, and any applicable legal or regulatory obligations.
• ›To send you account-related communications — including transaction confirmations, security alerts, bonus notifications and support responses — to your registered email or phone number.
• ›To monitor platform usage patterns, detect technical faults, prevent and investigate fraudulent or abusive behaviour, and maintain the security and integrity of the 35bmw platform.

3. Legal Basis for Processing

35bmw processes your personal data on the following legal grounds. Each processing activity is tied to one or more of these bases:

4. Sharing Your Information

35bmw does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only with parties that are contractually bound to protect it:

• ›Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Visa, Mastercard) — solely to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations and 35bmw does not share more data than is strictly necessary for the transaction.
• ›Game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe) — to authenticate your session and deliver game content. These providers receive session tokens, not your full personal profile.
• ›Identity verification and KYC service providers — to fulfil our legal obligation to verify player identity and age before processing withdrawals or at any other point required by our compliance framework.
• ›Law enforcement, regulatory bodies or courts — where we are legally required to disclose information in response to a lawful request, court order, or as part of an investigation into fraud, money laundering or other illegal activity.

5. Cookies & Tracking Technologies

35bmw uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and collect analytics data about how players interact with the site. Cookies are small data files stored on your device by your browser when you visit the platform.

You can control cookie behaviour through your browser settings, including blocking or deleting cookies. Please note that disabling essential cookies may prevent you from accessing certain features of the 35bmw platform, including the ability to log in and maintain a session. Analytics and preference cookies are non-essential and can be disabled without affecting core platform functionality.

6. Data Security

35bmw implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, restricted access controls ensuring only authorised personnel can access player data, secure storage practices with encrypted databases, and regular security reviews of our platform infrastructure.

While 35bmw takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 35bmw will take prompt action to contain the breach and will notify affected players as soon as reasonably practicable.

7. Data Retention

35bmw retains your personal data for as long as your account is active and for a reasonable period afterwards in order to fulfil the purposes described in this Policy, to comply with our legal obligations (including AML record-keeping requirements), and to resolve any disputes or enforce our agreements. Once data is no longer required for these purposes, it is securely deleted or anonymised.

Transaction records and KYC documentation are typically retained for a minimum of five years from the date of the last transaction or account closure in line with standard AML compliance practice. Gaming activity logs may be retained for a shorter period unless required for dispute resolution or legal proceedings.

8. Your Privacy Rights

As a user of the 35bmw platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a description of your request:

35bmw will respond to all verified privacy rights requests within 30 days. In complex cases, we may extend this period by an additional 30 days and will notify you of the extension within the initial 30-day window.

9. Third-Party Links

The 35bmw platform may contain links to third-party websites or services (for example, payment provider portals or game provider information pages). This Privacy Policy applies only to the 35bmw platform. Once you leave 35bmw and visit a third-party site, that site's own privacy policy will govern the collection and use of your data. 35bmw is not responsible for the privacy practices or content of any third-party website.

10. Minors & Age Verification

The 35bmw platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player account belongs to or is being used by an individual under the age of 21, we will immediately suspend the account, void any winnings, and initiate deletion of the personal data associated with that account to the extent permitted by law.

11. Changes to This Policy

35bmw reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page. Where required, we will notify registered players of significant changes via email or in-platform notification. Your continued use of the 35bmw platform after any changes to this Policy constitutes your acceptance of the updated Policy.

The most current version of this Privacy Policy will always be available at 35bmw.bio/privacy-policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Our Privacy Team

If you have any questions, concerns or requests relating to this Privacy Policy or the way 35bmw handles your personal data, please contact our privacy team. We are available 24 hours a day, 7 days a week to assist you. Please include your registered account username and a clear description of your query in your message so we can assist you as efficiently as possible.